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Grażyna Kawka - Trainer/Consultant

Profile:

A manager and coach with several years’ experience in People Management and Customer Service.

Specialization:

As a trainer and consultant she specializes in preparing and carrying out training projects in the field of Leadership, Change Management, Interpersonal Communication, Professional Customer Service, Effective Presentation and Training Skills.

Professional experience:

In-flight Instructor in American World Airways. Education Program Director in the USA Peace Corps mission in Poland. District Manager Romania (and then at the central office in London), Customer Service Development Manager Europe and Alliance Coordinator at British Airways. Project Manager at Medycyna Rodzinna. A business trainer at TMI and House of Skills. She cooperates with Executive-Conversation. As a trainer she worked, among others, with: Auchan Polska, Bank BGŻ, Bank BPH, Bank Pekao, Carlsberg, Commercial Union, ECCO, Edipresse, Getin Noble Bank, Grupa Żywiec, Kingspan, MasterFoods, Medycyna Rodzinna, Nestle, ORBIS Hotele, Polkomtel, PZ Coussons, Raiffeisen Bank, Reckitt Benckiser, Skanska, Telekomunikacja Polska, The European House - Ambrosetti.

Education:

A graduate of English Philology at the University of Warsaw and Foundations of Senior Management in Business School Open University in London. Courses: Customer Experience Management Plus, Coaching according to O’Connor ICC – a certified program for coaches. An NLP practitioner, Situational Leadership® II (SLII®) – a certified program for trainers, The Persuasive Communicator – a certified program for trainers, courses in Customer Service, Key Account Management, Quality Auditing, Handling Media in a Crisis (dealing and cooperation with media) INTERMEDIA, Art of Presentation, Negotiations.

Affiliations:

IQA International Register of Certified Auditors. International Coaching Community.